Download CBSE class 12 English notes Business Studies in PDF format. All the Questions and Answers are also provided for students’ understanding and preparation of the lesson. Consumer Protection CBSE Notes for Class 12 English written in crisp and easy to understand language, and important questions that have high chances to come in the board exam. https://meritbatch.com/consumer-protection-cbse-notes-class-12-business-studies/
Consumer Protection – CBSE Notes for Class 12 Business Studies
Consumer Protection Class 12 Notes
1. Consumer A consumer is generally understood as a person who uses consumer goods or avails any service.
2. Consumer Protection It means protecting consumer from the clutches of fraud producers or sellers.
3. Who Can File a Complaint?
(i) A consumer
(ii) Any registered consumer association
(iii) The Central Government or any State Government
(iv) One or more consumers, on behalf of numerous consumers having the interest
(v) A legal heir or representative of a decreased consumer
Consumer Protection Notes Class 12
4. Three Tier Judicial Machinery to Provide Protection to Consumers
(i) District forum
(ii) State commission
(iii) National commission
Notes Of Consumer Protection Class 12
5. Consumer Rights
(i) Right to safety
(ii) Right to be informed
(iii) Right to choose
(iv) Right to be heard
(v) Right to seek redressal
(vi) Right to consumer education
Consumer Protection Notes
6. Consumer Responsibilities
(i) Consumer must exercise his right
(ii) Consumer must be conscious
(iii) Filling complaints for the redressal of genuine grievances
(iv) Consumer must be quality cautious
(v) Do not be carried away by advertisement
(vi) Insist on cash memo
Class 12 Consumer Protection Notes
7. Ways and Means of Consumer Protections
(i) Self-regulation by business
(ii) Business association
(iii) Consumer awareness
(iv) Consumer organisation
(v) Government
Consumer Protection Chapter Class 12 Notes Pdf
8. Relief Available
(i) Removal of defects from the goods
(ii) Replacement of the goods
(iii) Refund of the price paid
(iv) Compensation of loss or injury suffered
(v) Removal of deficiency in service
(vi) Discontinuance of unfair trade practices
(vii) Stopping the sale of hazardous goods
(viii) Withdrawal of hazardous goods from market
Class 12 Bst Consumer Protection Notes
9. Rule of Consumer Organisations In India, several consumer organisations and non-governmental organisations have been set up for the protection and promotion of consumers interest. These associations are performing following functions
(i) Bringing out brochures, journals etc
(ii) Spreading consumer awareness
(iii) Collecting data of different product
(iv) Filing suits or complaints on behalf of customers
(v) Educating the consumer to help themselves
(vi) Educating women regarding consumerism
Class 12 Business Studies Consumer Protection Notes
10 Rule of Press A part from publishing articles, columns etc newspapers have tried to provide protection to harassed consumers by including a consumer complaint column.
11. Rule of Universities and Press IGNOU has made a beginning by developing a complete syllabus which provides a framework for the universities to develop a curriculum for consumer education CBSE has published a teacher’s manual on consumer education.
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